Answers to the most common questions from couples, guests, and partners. Can't find what you need? Get in touch below.
Setup, first steps, uploading your guest list.
7 articlesPlans, payment, refunds, upgrades.
6 articlesHow guests reply, reminders, languages.
6 articlesBranding, event details, custom questions.
5 articlesGDPR, data deletion, guest data handling.
5 articlesRSVP Circle, referrals, commission.
4 articlesEverything you need to know from purchase to your first RSVP.
AisleReply handles your wedding RSVPs over WhatsApp. You sign up, we set up your event with your guest list, and each guest gets a personal WhatsApp message from AisleReply. They reply right there in the chat, and their answer appears in your dashboard in real time.
Nothing new for guests to download and no account to create. It just works.
Two steps:
In your setup session (30-60 minutes depending on the plan), we'll build your event, import your guest list, configure your questions, and get your guests' WhatsApp messages ready to send.
Instead of expecting you to figure out our software, we do the setup for you. You send us your guest list (spreadsheet, PDF, or handwritten if it comes to it), your event details, and any custom questions you want to ask. We build the whole thing.
Every plan includes this. Essential gets a 1-hour session, Standard gets 2 hours, and Premium includes priority setup with more time as reasonably needed.
Most couples are fully live within 15 minutes of their setup call. If you have a very complex guest list (300+ guests, multiple events, custom seating), it might take up to an hour to get everything perfect.
Either way, you'll leave the call with your guests' WhatsApp messages ready to go out as soon as you say so.
Absolutely. We can get you set up the same day if needed. The tighter the timeline, the more valuable AisleReply becomes: automated reminders can catch up on missing replies faster than you can chase them manually.
Whatever you've got. Ideally a spreadsheet (Excel, Google Sheets, CSV) with columns for each guest's name and mobile number, as the mobile number is where their WhatsApp message goes. But if you've got a Word document, a Notes app list, or handwritten pages, we'll work with that too.
During your setup session we handle the data entry so you don't have to.
Yes. Once your setup is complete, we send a test RSVP to your own WhatsApp so you can try the whole guest experience yourself before anything goes out to your guests.
One-off pricing, no subscriptions, straightforward refunds.
We have three one-off plans:
All prices are one-off, per wedding. No subscriptions, no annual renewal.
No. AisleReply is a one-off purchase. Pay once for your wedding, use it all the way through, done. Your account stays active from purchase until 12 months after your wedding, then we archive it.
Yes, within 14 days of purchase OR before you've sent your invitations (whichever is sooner). After that, the service has been substantially delivered (your guests' messages have gone out and they can reply), so refunds aren't available.
To request a refund, email hello@aislereply.com. We'll process it within 14 days back to your original payment method.
Yes. You can upgrade from Essential to Standard or Premium at any time: you just pay the difference between plans. Downgrades aren't offered after purchase, so we recommend choosing the right plan at the outset.
A rough guide:
Most weddings, the ones our team calls "typical", land on Standard. Genuinely unsure? WhatsApp Andrew on 07749 941111.
Credit/debit card via Stripe, or direct debit via GoCardless. Both are handled securely by our payment processors, and we never see or store your card details.
How your guests experience AisleReply, and what happens when they don't reply.
No. Guests reply to their WhatsApp message, say yes or no, add any details you've asked for (meal choice, dietary needs, plus-one), and they're done. No account, no new app, no password.
On Standard and Premium plans, we send gentle automated reminders on your schedule (typically at 7 days, 14 days, and 21 days after invite). Most guests reply on the first or second nudge.
On Essential, you can send one reminder to all pending guests when you're ready.
Yes. AisleReply supports 50+ languages including Spanish, French, German, Italian, Polish, Portuguese, Mandarin, Cantonese, Hindi, Arabic, Urdu, Turkish, and many more. Each guest can reply in the language they're most comfortable with.
You always see their reply in English in your dashboard.
Yes. Guests can message back on WhatsApp at any time to update their reply, meal choice, or notes. You see the update in your dashboard in real time.
No. Everything happens on WhatsApp, so all we need is each guest's mobile number. Their personal message arrives in WhatsApp and they reply right there.
Yes. When you set up your guest list, you tell us who's allowed a plus-one. Those guests get an extra field on their RSVP where they can name their guest, add dietary needs, and confirm attendance. Everyone else just replies for themselves.
Making AisleReply feel like it belongs to your wedding.
Yes. Every plan includes basic styling: your names, wedding date, custom welcome. Standard and Premium include a custom welcome message and image, and Premium lets you match the colours and typography to your wedding stationery.
If you have specific brand elements you want reflected (invitations designer, custom monogram, wedding website palette), send them to us during your setup call and we'll match them.
Yes. In addition to standard questions (attending? plus-one? meal choice? dietary needs?), you can add your own: song requests, transport preferences, whether they're staying at the recommended hotel, whether they need childcare information. We'll set them up in your onboarding call.
On Standard, you can add up to 2 events. On Premium, unlimited. Each event has its own guest list: some guests might be invited to the ceremony only, some to the whole day, some just to the reception. The tool asks each guest to RSVP for each event they're invited to.
Standard and Premium include a one-click export. Log in, click Export, and you get a clean spreadsheet with names, meal choices, dietary needs, allergies, and any custom fields you've added. Your caterer or planner can use it directly.
Yes. Standard includes group access for up to 2 people (you plus one, perfect for a partner or a mother-of-the-bride). Premium includes up to 4 (add your wedding planner, an extra parent, whoever). Each person gets their own login, so there's no password sharing.
We take your guests' data as seriously as you do.
Yes. AisleReply is registered with the UK Information Commissioner's Office (ICO), and we operate under UK GDPR and the Data Protection Act 2018.
See our full Privacy Policy for detail. Our Data Processing Agreement is available on request from privacy@aislereply.com.
You do. Under UK GDPR, when you use AisleReply, you're the "data controller" of your guest list: you decide why the data is collected. We're the "data processor": we handle it only on your instructions, to deliver the service.
You can export your guest data at any time, and delete it at any time.
No. Never. We don't sell data to anyone, run adverts, or use your guests' details for marketing. We're a paid tool, not a data broker. Your guests' contact details are yours alone.
Your account and event data are kept for 12 months after your wedding date, then archived. If you want it deleted sooner (or kept longer), just tell us.
Payment records are kept for 7 years to comply with UK tax law.
We have industry-standard security in place: encryption in transit and at rest, access controls, monitoring, and regular reviews. If a breach did occur and it affected your data, we're legally required to notify you and the ICO within 72 hours.
Our full security measures are documented in our Data Processing Agreement.
Questions from wedding planners, venues, caterers, and other suppliers.
The RSVP Circle is our partner referral programme for wedding suppliers. You refer couples to AisleReply, they buy a plan, you earn 20% commission. See our For planners page for full details.
Nothing. There's no membership fee, no minimums, no lock-in. We provide the tracking link and marketing materials free.
Each partner gets a unique referral link and a promo code. Any couple who clicks your link (within 60 days of buying) or uses your promo code at checkout is attributed to you. You get a monthly statement showing every referral and commission earned.
Monthly, by bank transfer, in the month after commission is accrued, provided your balance is at least £50. Smaller balances roll over to the next month.
Can't find the answer you're looking for? We're happy to hear from you directly.
For data protection or privacy queries: privacy@aislereply.com